Holistic business consultancy, theory, workshops and book

Customer communications: rarely a joy

Sometimes I feel like a grumpy old man.  This is mainly when I am frustrated with the poor communication and service I receive as a customer and feel the need for a good old grumble!  This story is my chance to get it off my chest but it is also so farcical that it reads like a...

Stormy weather

On Sunday we were told about the impending storm approaching from the West.  What was your reaction?  I must admit I was pretty convinced that it was the weathermen (or women) covering their backsides after the slating they received when they missed the biggest storm ever in...

Stoptober – what next?

I recently passed a group of people on the street who were all dressed in the same T-shirts and apparently preoccupied with the idea of stopping people smoking during the month of October.  I have nothing against this idea (I am not a smoker) but it made me think about the idea...

Climate crisis

We will all have been hearing about the scientists latest conjecture on the fate of the world as it warms up thanks to the determination of many of us to get (financially) richer.  They are now 95% sure that it is our fault.  Well that should convince the sceptics! Of course it...

Brand perception and the police

A few days ago I had a first-hand experience of how the people who represent a brand can change your perception of it. I am talking about a well-known UK service brand – the police. When we do not need them, we see them from a distance with a certain anxiety – a group of...

Stories make Truth accessible

I came across this great allegory about how people react to the Truth and how storytelling opens people’s hearts and minds. Truth, naked and cold, had been turned away from every door in the village. Her nakedness frightened the people. When Parable found her, she was...